DELIVERY TERMS

AM Furnituur Eesti OÜ delivers goods to customers all over Estonia.
The customer must ensure that their representatives are present at the agreed delivery location and time to receive and unload the goods. Otherwise, the delivery is considered unsuccessful, and the goods will be returned to AM Furnituur Eesti OÜ warehouse.

The delivery time for purchased goods is up to 7 working days. Depending on the ordered products and destination, it may take up to 2 weeks from the date of payment. The exact delivery time will be confirmed by customer service.

Customers can choose between different delivery methods and transport services:

"Pick up in store" – I will pick up the order myself
Pickup location: Kurekivi tee 9, Lehmja village, Rae municipality, Harjumaa 75306

If you would like a quote for transporting heavy or long items (e.g., boards, countertops, wall panels, parts, sliding doors), please specify your delivery conditions (address, etc.) in the order notes. The customer is responsible for unloading the goods unless agreed otherwise with the courier.

"Delivery to a specified address" – by default DPD parcel machine or courier (depending on product size: up to 31 kg and/or 1 m in length)
Courier services such as Itella, Omniva, or others can be requested in advance by the customer.

The online store calculates the delivery fee based on the weight of the selected goods and the destination (excluding islands – for which a separate quote will be provided).
AM Furnituur Eesti OÜ reserves the right to adjust the transport fee if necessary.

The goods are handed over to the customer or their representative at the destination upon presenting a document. If a third party is receiving the goods, it must be arranged in advance.

After the goods are prepared, a confirmation will be sent to the customer for pickup. Goods will not be released from the warehouse before confirmation is received.

Packaging material is the property of the customer – do not leave it in the courier's vehicle.

RETURN OF GOODS AND RIGHT OF WITHDRAWAL

Complaints about damaged or undelivered shipments must be submitted WITHIN 7 DAYS AFTER RECEIVING THE SHIPMENT.

Products must be returned WITHIN 14 DAYS AFTER RECEIVING THE SHIPMENT.

We accept complaints in the following cases:

• Broken or damaged packaging and goods

• Soaked packaging and goods

• Undelivered shipment

• Wrong product delivered

• Shipment damaged during delivery (tipped over, not secured, etc.)

Complaint submission procedure:

1. Notify the driver

2. Make a note on the delivery document

3. Take photos of the damaged goods

4. Notify AM Furnituur Eesti OÜ by email with your complaint and attach photos of the damaged goods